Terms of Service

1. Eligibility & your authority

You must be at least 18 and able to form a binding contract. If you use the Service on behalf of a business, you represent that you’re authorized to bind that business to these Terms, and “you” includes that business. You’re responsible for everyone who uses the Service under your account.

2. The Service

Butter provides tools for independent cafés, including demand forecasting, purchasing and vendor ordering, inventory tracking, invoice reconciliation, labor and scheduling analysis, consignment with a partner portal, neighborhood and competitor insight, and social-media planning. It can also be connected to an AI assistant of your choosing. The Service may use automation and artificial intelligence to produce estimates, suggestions, and drafts. We may add, change, or remove features over time.

3. Accounts & security

• Provide accurate information and keep it up to date.
• Keep your login credentials confidential; you’re responsible for activity under your account.
• Manage your team’s access and roles responsibly, and only invite people authorized to access your data.
• Notify us promptly of any unauthorized use at the contact below.

4. Your data & connected accounts

As between you and us, you own your café data and the content you provide (“Your Data”). You grant us a non-exclusive license to host, process, transmit, and display Your Data, and to share it with the service providers described in our Privacy Policy, solely to operate and improve the Service for you — plus, only if you switch it on, the anonymized use described in Section 11.

You represent and warrant that:

• you have the right to provide Your Data and to connect any third-party account (such as Toast, Google, or Meta/Instagram), and to let us access and process the associated data;
• your use of those integrations complies with the applicable third party’s terms and policies (including the Toast, Google API Services, and Meta Platform terms); and
• you have any necessary rights, permissions, and consents for emails you send through the Service (such as vendor purchase orders) and for any content you publish using briefs or drafts the Service generates.

5. Third-party services

The Service connects to third-party services that we don’t control (for example, Toast, 7shifts, Google, Meta, Stripe, Slack, Open-Meteo, Resend, and your vendors). Your use of those services is governed by their terms, and they may change, limit, or discontinue access at any time, which can affect the Service. We’re not responsible for third-party services or for data you exchange with them.

Assistants you connect.If you create an access token and connect an AI assistant to Butter, that assistant — and its provider — can read the café data described in the Privacy Policy. We have no agreement with that provider and are not responsible for what they do with it. Connect one only if you trust it, and revoke the token when you don’t.

6. AI-generated output

Forecasts, order suggestions, invoice readings, social briefs, brand-voice drafts, and similar results are produced by automated systems and may be inaccurate, incomplete, or unsuitable for a given purpose. They are notprofessional, financial, legal, or tax advice. You are responsible for reviewing output and for any decision you make or message you send or publish based on it. We don’t guarantee any particular result, savings, or performance.

7. Acceptable use

You agree not to:

• use the Service unlawfully or in violation of any third party’s terms or rights;
• upload or transmit data you don’t have the right to share, or infringing, harmful, or unlawful content;
• send unsolicited, deceptive, or unlawful messages (including to vendors) through the Service;
• attempt to access accounts or data that aren’t yours, or interfere with or disrupt the Service;
• reverse engineer, scrape, resell, or copy the Service except as permitted by law;
• use the Service to build a competing product, or misuse our or third parties’ APIs.

8. Our intellectual property & feedback

We own the Service and all related software, designs, and content (excluding Your Data). We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

9. Fees, trials & billing

Subscription. Butter is sold as a monthly subscription per café, at the price shown at getbutter.app/pricing. Each café you operate is a separate subscription. The subscription includes every feature described on that page; we do not meter your usage of them.

Free trial. A new café gets a free trial of the full Service, of the length stated on the pricing page, without providing a payment method. If you have not subscribed by the end of the trial, the café becomes read-only as described in Section 10.

Billing and automatic renewal. Subscriptions are billed monthly in advance through our payment processor and renew automatically until you cancel. You authorize us to charge your payment method for each renewal at the then-current price. We do not receive or store your card details.

Cancellation. You may cancel at any time, from the billing portal in your account. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Refunds. Payments are non-refundable, including for partial months. We do not prorate a cancellation. Nothing here limits any refund right you have under applicable law. That said: if we have charged you for a month you plainly didn’t use — you meant to cancel, or you forgot the café was still there — write to us and we will sort it out. We would rather do that than hold you to this paragraph.

Failed payments. If a payment fails we will retry over a limited period and notify you. If it remains unpaid, the café becomes read-only as described in Section 10.

Price changes. We may change the price on at least 30 days’ noticeto the email address on your account. A change takes effect at your next renewal. If you don’t want it, cancel before then.

Taxes. Prices exclude taxes. You are responsible for any sales, use, VAT or similar taxes, other than taxes on our income.

Beta features. Some features are offered in beta — including the Playground — and are not sold. They are made available by invitation, may change or be withdrawn at any time, and are provided “as is.”

10. Suspension, termination & read-only

Read-only rather than shut off. When a subscription ends — because you cancelled, because a payment went unpaid, or because a free trial expired — the café becomes read-only. You keep access to the data you have already entered and generated, and you may continue to view and export it; you cannot add to it. Subscribing again restores full access to the same data. We do not delete your data because you stopped paying.

How long read-only lasts. Indefinitely. There is no clock on a café that stopped paying and no date by which you have to come back — subscribing again, whenever that is, picks up exactly where you left off. If we ever introduce a retention limit we will give you reasonable notice and time to download everything first.

Read-only is not deletion, and cancelling is not deletion. If you want your data removed rather than simply frozen, you can do it yourself: Settings → Danger zone → Delete this café. Deleting is scheduled 30 days ahead, so you can undo it, and then it is permanent — including the invoice scans and photos in our file storage. You can download everything in the café as a spreadsheet first, and we would rather you did. See “Data deletion” in the Privacy Policy.

You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms, if required for security or legal reasons, or if we discontinue the Service — in which case we will give you reasonable notice and an opportunity to export your data where we can. On termination, your right to use the Service ends; sections that by their nature should survive (such as ownership, disclaimers, limitation of liability, and indemnification) will survive.

11. Anonymized insights

This is not switched on yet.Nothing described here is running today, and no café’s data has been pooled with any other’s. It is written down now so that when we do build it, you have already been told exactly what it can and cannot do — rather than being asked to agree to it on the day it launches.

What it is. A café on its own can see what itsold. It cannot see whether a slow February was its problem or everyone’s, whether the price its roaster just raised moved for the whole market, or whether oat milk is climbing everywhere. We intend to answer questions like those by combining figures from many cafés into aggregate statistics, and showing you where you sit.

It is your choice, and it is reciprocal. Your café contributes nothingunless an owner switches it on. It is off by default. If you leave it off, you also don’t see the cross-café insights — the figures exist because cafés put them there, and it would not be fair to take from a pool you don’t add to.

What can never be in it. These are limits on us, not preferences:

• Nothing about your staff. Ever. No names, wage rates, hours, overtime, tips, or shifts. The most sensitive data we hold on your behalf is excluded outright, with no exception and no setting that turns this off.
• Nothing that identifies any person — not a customer, not a member of staff, not a vendor contact.
• Nothing that identifies your café or your suppliers.Your name is not attached to any figure, and neither is a vendor’s. Price movementsand indices, never “this café pays X to that roaster” — what a supplier charges you is commercially sensitive to both of you.
• No figure derived from too few cafés.We publish or show an aggregate only where enough cafés stand behind it that no single one can be picked out of it. Without that rule, “cafés in your area” in a small town is one café.

What we may do with it. Two things: build features inside Butter, and publish aggregate industry reporting under our own name.

What we may not do with it: sell it.We do not sell or licence this data to third parties — not to roasters, distributors, suppliers, data brokers or anyone else. We are stating that as a limit rather than leaving it unsaid, because “the Terms never mentioned it” is how that kind of thing usually happens. If we ever wanted to, we would have to change these Terms and ask you again. We also commit to maintaining the data in de-identified form and to not attempting to re-identify it ourselves.

What turning it off does — and doesn’t. Switching it off stops your café contributing anything further, from that moment. It cannot un-make aggregate statistics already calculated, because a figure built from a thousand cafés cannot have one subtracted from it afterwards. The same is true if you delete your café: your data goes, but an average it was once part of does not change. We would rather say this plainly now than have you discover it at the point you ask us to delete something.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any output will be accurate or reliable.

13. Limitation of liability

To the fullest extent permitted by law, Butter and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or related to the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the 12 months before the claim, or US$100 — so for a café on a paid subscription, the cap rises with what you have actually paid. Some jurisdictions don’t allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Butter and its owners, employees, and suppliers from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, Your Data, your connected accounts, your messages to vendors, or your breach of these Terms or of any third party’s rights or terms.

15. Governing law & disputes

Talk to us first. Before either of us files anything, the one with the complaint will email the other and describe it, and we will both try to sort it out informally for 30 days. Most disagreements that will ever happen here are about a charge, and a conversation ends them.

There is no arbitration clause in these Terms, and no class-action waiver. We have deliberately not put one in. Small-claims court stays open to you for any dispute that qualifies — you should not need a lawyer to argue about a monthly subscription.

These Terms are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-laws rules. For any dispute not resolved as above and not brought in small claims, you and Butter agree to the exclusive jurisdiction of the state and federal courts located in Georgia, and you waive any objection to venue there. Nothing limits either party’s right to seek injunctive relief.

16. Changes to these Terms

We may update these Terms from time to time. We’ll update the “Last updated” date and, for material changes, provide additional notice. Your continued use of the Service after changes take effect means you accept the updated Terms.

17. General

• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• Severability: if any provision is unenforceable, the rest stays in effect.
• No waiver:our failure to enforce a provision isn’t a waiver.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure:we aren’t liable for delays or failures caused by events beyond our reasonable control.

18. Contact us

Butter. Email privacy@getbutter.app.